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Our Newsletter


FAQs

Seeds and Seedlings
Shipping
State Regulations
Caring for my Seedlings
Other

Ordering Information
Can you help me place an order?

Seeds and Seedlings
Are your seedlings grown from non-GMO and/or organic seeds?
Are the seedlings you sell Certified Organic?
Do you use any synthetic pesticides, herbicides or fungicides on your seedlings?
When I purchase your seedlings are they ready to go straight into the Tower Garden?
Do I have to grow the seedlings in the Tower Garden?
When purchasing a pack of seedlings, do they all have to be the same?
Why are some varieties out of stock
How big will the seedlings be when I receive them?
Do you guarantee your seedlings?
Where can I find information on how to start seedlings successfully?

Shipping
How much is shipping?
Where do you ship seedlings?
How are your seedlings shipped?
How long do they take to arrive?
I missed the deadline to have my order shipped tomorrow.  What can I do?
USPS Does not deliver to my address. Are you able to ship using a different method?
Is it possible to have my seedlings shipped "Overnight"?
Why can you not ship certain plants to certain states (i.e. no tomatoes to California)?
Will I receive email confirmations after I place an order?
When are seedlings shipped?
Is it possible to delay my order?
My seedlings took longer than expected to arrive or the box arrived a little beat up. What should I do?
I haven't received a tracking number. What should I do?

State Regulations
Why are you unable to ship certain seedlings to certain States?

Caring for my Seedlings
My seedlings arrived and they appear a little yellow in color. Is this normal?
What are Seed Leaves?
I am unable to plant my seedlings in my Tower Garden/garden immediately. How long can they survive without being planted in the Tower Garden/soil?
It is very cold/hot where I live. Can I keep the seedlings indoors?
What about inside a sunny window. Can I keep my seedlings there until I am ready to put them into my Tower Garden?
What do I do when my seedlings arrive?
Can I grow my seedlings in my Tower Garden indoors?


Other
Can I start my own seeds indoors?
Where can I find crop specific Growing Guides?
Where can I find other Growing Information?


Seeds and Seedlings

Are your seedlings grown from non-GMO and/or organic seeds?
All of the seeds are non-GMO and we use organic seeds whenever possible.

Are the seedlings you sell Certified Organic?
The seedlings we sell are not Certified Organic but they are grown to Organic standards.

Do you use any synthetic pesticides, herbicides or fungicides on your seedlings?
We do not use any synthetic pesticides, herbicides or fungicides at Living Towers at all. Everything is grown to Organic standards.

When I purchase your seedlings are they ready to go straight into the Tower Garden?
Yes. Seedlings purchased from Living Towers are grown in the same rockwool that comes with your Tower Garden and are ready to be transplanted on receipt.

Do I have to grow the seedlings in the Tower Garden?
No. The seedlings we sell can also be grown in dirt if you would like.

When purchasing a pack of seedlings, do they all have to be the same?
Absolutely not.  Just as you can grow 20 different plants or 20 identical plants in the Tower Garden we allow you to do the same when purchasing seedlings. When purchasing any sized pack of seedlings (10, 18, 20, 26 or 28) you can choose any combination of any of the seedlings on the list. Please ensure you do not select seedlings that we are unable to ship to your particular state. Please see State Regulations for more information on seedling restrictions for each state.

Why are some varieties out of stock?
Seeds germinate and crops grow at different rates. We do our best to keep up with demand but when large quantities of a particular crop are purchased they may be out of stock until the inventory is updated late on Monday and Wednesday afternoons. Make your purchase on Monday or Wednesday evenings to get the best selection.

How big will the seedlings be when I receive them?
The seedlings will be between half and inch and four inches in size, depending on the crop. They are big enough to be placed directly in your Tower Garden. They will not be as large as plants you may purchase from your local nursery.

Do you guarantee your seedlings?
Yes. Living Towers only ships strong healthy seedlings, however, they can sometimes be damaged in transit. There are many external factors that seedlings may be exposed to after delivery, that Living Towers is not responsible for, can affect and ultimately kill them. We therefore guarantee them for 48 hours. These factors are, but not limited to, extreme heat, extreme cold, insufficient water, insufficient UV light, pests, insufficient nutrients, pH balance. The terms and conditions of sale, which you agree to when you submit your order, can be found on our website and in the shipping notification email that we send the day the seedlings are shipped. Please read the terms and conditions for more information and specific information on how to notify us.

Where can I find information on how to start seedlings successfully?
Check out the How to Start Seedlings for the Tower Garden video, contact your Tower Garden Representative or contact Tower Garden Customer Care on 866-235-0414.

Shipping

How much is shipping?
Shipping varies based on the number of seedlings purchassed.  Up to 15 cost $12.50, 16-20 cost $15 and 21-30 cost $21.

Where do you ship seedlings?
We are able to ship seedlings to the 48 contiguous states only.

How are your seedlings shipped?
Via USPS Priority Mail. They will take 1-3 days, depending on the destination. When the seedlings are shipped you will receive an email with the tracking number.We are unable to ship via any other method (ie UPS, Fedex) at this time.

How long do they take to arrive?
USPS Priority Mail takes between 1-3 days.  The Priority Mail service IS NOT guaranteed.  Click here to view the USPS Priority Mail Map.  Enter 32736 as the Originating Zip Code to see a map of delivery times. If your seedlings must arrive overnight Express Mail is an option.  There is an additional charge of $30.
I missed the deadline to have my order shipped tomorrow.  What can I do?
It may be possible to expedite your order even if you missed the 5pm ET cutoff at an additional fee of $10.  Please call 352-357-4453 BEFORE selecting the Express Processing option when placing your order.

USPS Does not deliver to my address. Are you able to ship using a different method?
No,unfortunately USPS is the only method we are able to use currently.

Is it possible to have my seedlings shipped "Overnight"?
It may be possible to ship your order "overnight" at an additional fee of $30.  Please call 352-357-4453 BEFORE selecting the Express Shipping option when placing your order.

Why can you not ship certain plants to certain states (i.e. no tomatoes to California)?
Each States’ Department of Agriculture sets standards and laws on what plants can enter their state. Living Towers must adhere to these laws. Please read the State Regulations for more information on seedling restrictions for each state.

Will I receive email confirmations after I place an order?
You will receive emails from sales@livingtowers.com.  Order confirmation emails and status update emails. They contain instructions on how to care for your seedlings and what to do in the unlikely event that seedlings are damaged. Please ensure sales@livingtowers.com is added as a contact or added to your spam filter so that you receive these notification emails. We are not responsible for damages caused by delayed pick ups. Please remember you are purchasing live plants. They can be damaged and possible die if they are left in the mailbox/PO box overnight.

When are seedlings shipped?

Order ReceivedWill Ship
Sunday 5 PM EST – Tuesday 5 PM EST Wednesday
Tuesday 5 PM EST – Sunday 5 PM EST Monday


In the unlikely event that we are unable to ship your seedlings as described above, we will contact you immediately. When a Holiday falls on a Monday orders received between 5pm Tuesday and 5pm Tuesday the following week will ship on Wednesday.  When a Holiday falls midweek we reserve the right to delay order shipment from Wednesday until the following Monday.

Is it possible to delay my order?
At this time it is not possible to delay an order but we are able to cancel and refund it. You will then need to re-order when you are ready for your order to be shipped.

My seedlings took longer than expected to arrive or the box arrived a little beat up. What should I do?
On rare occasions the seedlings can take longer than expected to arrive or get a little beat up along the way. Simply snap a picture of the seedlings (and box if the box is clearly damaged) and email it to sales@livingtowers.com within 48 hours of receipt and we will happily replace, refund or offer a credit (subject to the number of seedlings affected). Please see our terms and conditions for full details.

I haven't received a tracking number. What should I do?
First check your spam or junk folder as it may have ended up in there. If you still cannot find it please email sales@livingtowers.com as there may have been an error in your email address. As they are Live Plants it is important that you periodically track them. Living Towers is not responsible for damages that occur because of a delay in collecting them from the mailbox/post office etc.

State Regulations

Why are you unable to ship certain seedlings to certain States?
Unfortunately, some states require certain crops to be inspected, quarantined or treated with harsh pesticides before entering. Because of this, Living Towers will NOT ship these crops to these states. A list of the states with crop restrictions can be found below:

 

  1. Alabama - Tomato
  2. Alaska - Tomato
  3. California - Tomato
  4. Georgia - Tomato
  5. North Carolina - Everything except herbs are restricted.
  6. Pennsylvania - Tomato
  7. South Carolina - Tomato
  8. Tennessee - Tomato

If your seedling selection contains seedlings that we are unable to ship to your state, we reserve the right to substitute those seedlings with another from your selection, at our discretion.  If more than 50% of your order contains seedlings we are unable to ship to the shipping address we will contact you.  This may result in a a delay in your order.  If we are unable to ship the entire order to your location we will refund the order.

 

Caring for my Seedlings

My seedlings arrived and they appear a little yellow in color. Is this normal?
Yes. Your seedlings have spent between 1 and 3 days in a box without exposure to UV light so expect them to arrive a ittle yellow in color. This is especially true of the "seed" leaves. These are the first leaves that sprout when the seed germinates. If your seedlings are brown or wilted, please contact us within 48 hours of receipt as this is not normal. We will happily replace, refund or offer a credit (subject to the number of seedlings affected). Please see our terms and conditions for full details.

What are "Seed Leaves"?
Seed leaves are the first leaves to appear when a seed germinates. They are usually a different shape, and are generally smooth and simpler in structure than the ‘True’ leaves. The second set of leaves to appear are the ‘True’ leaves, and these look like miniature versions of the leaves on the full size plant. Once the true leaves appear, the seed leaves turn yellow and fall off.

I am unable to plant my seedlings in my Tower Garden/garden immediately. How long can they survive without being planted in the Tower Garden/soil?
With the exception of lettuce, you can hold your seedlings for weeks without planting them in your Tower Garden/garden. Lettuce gets tougher and bitter as it gets older and this will happen whether it is in the Tower Garden/garden or not. Providing your seedlings are exposed to UV light (minimum of 5 hours) put them in a shallow tray with a 1/4 to 1/2 inch of clean water each morning, use pH balanced nutrient water every three days, they will be fine for weeks (lettuce no more than a week).

It is very cold/hot where I live. Can I keep the seedlings indoors?
No no no! This is a common mistake. Seedlings may be small but they are actually much more resilient than we give them credit for.  All plants require UV light and without it they will grow long and stretch in search of UV light. Once a plants starts to do this there is no turning the clock back. If it is still very cold put the plants outside in a sunny location during the day and bring them back inside in the evening. If it is very hot, place them outside in a location where they will get about 5 hours of morning sun.  If you are unable to bring them in (many of us have those things called jobs) then ensure you put them in a shallow tray with a 1/4 to 1/2 inch of clean water each morning.

What about inside a sunny window. Can I keep my seedlings there until I am ready to put them into my Tower Garden?
More than likely, no.  Most modern windows in homes have UV filters on them.  These filters filter out the UV light that the plants need.  Your plants will stretch in search of UV light and there is no reversing this once it happens.  There are still some windows out there, and those found in specially designed sunrooms, that do not have UV filters on them and it is ok to put your seedlings by these windows.

What do I do when my seedlings arrive?
Click here to read instructions on caring for your seedlings after they arrive.

Can I grow my seedlings in my Tower Garden indoors?
No and yes. All of the seedlings we sell require UV light which they will normally absorb from the sun's ray. Most windows have UV filters on them which filter out the sun's UV rays. If you are going to grow the Tower Garden inside you will need to use supplemental lighting. A T5 kit will allow you to grow leafy greens and herbs. When plants flower and produce fruit (like tomatoes, strawberries, beans, peppers, eggplant, squash etc) they require a different color light that T5 lights do not provide. These sodium or metal halide lights are more expensive, heat up considerably more and use much more electricity than T5 lights.

Other

Can I start my own seeds indoors?
Yes but you will need supplemental light so that the seedlings do not stretch for the sunlight and become long and weak. A T5 kit like the Jumpstart Grow Light Kit will enable you to grow strong seedlings indoors.

Where can I find crop specific Growing Guides?
The Tower Garden Resource Center is a great place to start.  If you do not have a login for the reserouce center please email customercare@towergarden.com.

Where can I find other Growing Information?
A quick search on Google or YouTube will usually provide you with answers.