Frequently Asked Questions

Ordering Information
Seeds and Seedlings
Shipping
Caring for my Seedlings
Other

Ordering Information
I forgot some items. Can I add them to an existing order?

Seeds and Seedlings
Are your seedlings grown from non-GMO and/or organic seeds?
Are the seedlings you sell Certified Organic?
Do you use any synthetic pesticides, herbicides or fungicides on your seedlings?
When I purchase your seedlings are they ready to go straight into the Tower Garden?
Do I have to grow the seedlings in the Tower Garden?
Do I have to thin out the sprouts?
Why are some varieties out of stock?
How big will the seedlings be when I receive them?
Do you guarantee your seedlings?
Where can I find information on how to start seedlings successfully?

Shipping
How much is shipping? Where do you ship seedlings?
How are your seedlings shipped?
How long do they take to arrive?
I missed the deadline to have my order shipped tomorrow.  What can I do?>
Can you ship my order Thursday or Friday?
USPS Does not deliver to my address. Are you able to ship using a different method?
Is it possible to have my seedlings shipped "Overnight"?
Will I receive email confirmations after I place an order?
When are seedlings shipped?
Is it possible to delay my order?
My seedlings took longer than expected to arrive or the box arrived a little beat up. What should I do?
I haven't received a tracking number. What should I do?
My tracking says my order was delivered, but I cannot locate it.  What should I do?

Caring for my Seedlings

My seedlings arrived and they appear a little yellow in color. Is this normal?
What are Seed Leaves?
I am unable to plant my seedlings in my Tower Garden/garden immediately. How long can they survive without being planted in the Tower Garden/soil?
It is very cold/hot where I live. Can I keep the seedlings indoors?
What about inside a sunny window. Can I keep my seedlings there until I am ready to put them into my Tower Garden?
What do I do when my seedlings arrive?
Can I user tap water to fill my Tower Garden? What is Chlorine/Chloramine?
Can I grow my seedlings in my Tower Garden indoors?
What is this green stuff on my seedlings?

Do I need to remove the rubber band around the strawberries?

Other
Can I start my own seeds indoors?
Where can I find crop specific Growing Guides?
Where can I find other Growing Information?

 

Ordering Information

I forgot some items. Can I add them to my existing order?
Providing your order has not been boxed up, we may be able to add them to an existing order.  Please place the order online and email both order numbers to sales@livingtowers.com.  Providing the items are in stock and ready to ship, we will combine the orders and refund the difference in shipping, minus any expedited processing fees and a $1 fee to combine the orders. If you are placing your order after the 5pm Eastern on Sunday and would like both orders to ship on Monday, or after 5pm Tuesday and would like both orders to ship on Wednesday, you will need to selected an Expedited shipping option at checkout.


Seeds and Seedlings

Are your seedlings grown from non-GMO and/or organic seeds?
All of the seeds are non-GMO and we use organic seeds whenever possible.

Are the seedlings you sell Certified Organic?
The seedlings we sell are not Certified Organic but they are grown to Organic standards.

Do you use any synthetic pesticides, herbicides or fungicides on your seedlings?
We do not use any synthetic pesticides, herbicides or fungicides at Living Towers at all. Everything is grown to Organic standards.

When I purchase your seedlings are they ready to go straight into the Tower Garden?
Yes. Seedlings purchased from Living Towers are grown in the same rockwool that comes with your Tower Garden and are ready to be transplanted on receipt.

Do I have to grow the seedlings in the Tower Garden?
No. The seedlings we sell can also be grown in dirt if you would like.

When purchasing seedlings, do they all have to be the same?
Absolutely not.  Just as you can grow 20 different plants or 20 identical plants in the Tower Garden we allow you to do the same when purchasing seedlings. When purchasing seedlings you can choose any combination of any of the seedlings on the available. 

Do I have to thin out the sprouts?
Not at all!  We ship seedlings that are ready to go in the Tower Garden.  No thinning required!  We seed with the right number of seeds, or a few more if the seed has lower germination rates, and we will remove any extra sprouts before shipping.  Each variety will have a minimum number of sprouts per rockwool cube on the product page.

Why are some varieties out of stock?
Seeds germinate and crops grow at different rates. We do our best to keep up with demand but when large quantities of a particular crop are purchased they may be out of stock until the inventory is updated at 5pm Eastern and Sunday and Tuesday. Make your purchase close to this time to get the best selection.

How big will the seedlings be when I receive them?
The seedlings will be between half and inch and four inches in size, depending on the crop. They are big enough to be placed directly in your Tower Garden. They will not be as large as plants you may purchase from your local nursery.

Do you guarantee your seedlings?
Yes. Living Towers Florida Keys only ships strong healthy seedlings, however, they can sometimes be damaged in transit. There are many external factors that seedlings may be exposed to after delivery, that Living Towers Florida Keys is not responsible for, can affect and ultimately kill them. We therefore guarantee them for 48 hours. These factors are, but not limited to, extreme heat, extreme cold, insufficient water, insufficient UV light, pests, insufficient nutrients, pH balance. The terms and conditions of sale, which you agree to when you submit your order, can be found on our website and in the shipping notification email that we send the day the seedlings are shipped. Please read the terms and conditions for more information and specific information on how to notify us.

Where can I find information on how to start seedlings successfully?
Check out the How to Start Seedlings for the Tower Garden video, contact your Tower Garden Representative or contact Tower Garden Customer Care on 866-235-0414.

Shipping

How much is shipping?
Shipping varies based on the number of seedlings purchased and is calculated at checkout.  We do our best to keep shipping prices as low as possible. As they are seedlings we must assure they arrive in a timely manner or they will be weak, if they make it at all.  We also use specially designed packaging to reduce the chance of them being damaged in transit.  This unfortunately comes at a cost. However, you will find our prices are extremely competitive.

Where do you ship seedlings?
We are able to ship seedlings to physical addresses in the lower 48 contiguous states only.

How are your seedlings shipped?
We use UPS and FedEx, depending on your location and the items you ordered. They will take up to 3 days. When the seedlings are shipped you will receive an email with the tracking number. 

How long do they take to arrive?
Transit time depends on the service selected at checkout.  We now offer both UPS and FedEx, depending on the number of seedlings ordered and the destination address. Only shipping options that will arrive in 3 days or less will be offered at checkout.

I missed the deadline to have my order shipped tomorrow/today.  What can I do?
It may be possible to expedite your order even if you missed the 5pm ET cutoff, for an additional fee of $10 per box. If this option is available you will see it at checkout. Every order is hand picked and inspected shortly after the order is received. Plant identification tags are sorted, shipping labels are printed and each order is inspected again before it is hand packed and shipped. The cutoff time ensures we are able to pack all orders before carrier pick up. 

Can you ship my order Thursday or Friday?

Unfortunately we are unable to ship orders on Thursday or Friday. 

Fedex/UPS Does not deliver to my address. Are you able to ship using a different method?
No, unfortunately Fedex and UPS are the only carriers currently used.

Is it possible to have my seedlings shipped "Overnight"?
If overnight shipping is available you will see the option at checkout.

Will I receive email confirmations after I place an order?
You will receive order confirmation emails and status update emails from sales@livingtowers.com.  They contain instructions on how to care for your seedlings and what to do in the unlikely event that seedlings are damaged. Please ensure sales@livingtowers.com is added as a contact or added to your spam filter so that you receive these notification emails. We are not responsible for damages caused by delayed pick ups. Please remember you are purchasing live plants. They can be damaged and possible die if they are left in the mailbox/PO box overnight.

When are seedlings shipped?

Every order is hand picked and inspected shortly after the order is received. Plant identification tags are sorted, labels printed and the order is inspected again before it is hand packed and shipped. This process takes time and because of this the following cutoff times are in place. Orders must be received before 5pm Eastern (Sunday and Tuesday) to ship the following day (Monday and Wednesday). If you missed this cutoff, you may be able to expedite your order to ship the same or next day.  Please check the ship date shown at checkout.  Expediting an order cost an additional $10. At checkout you can select your ship method, which will also show your ship date and estimated delivery date.  With the ongoing shipping challenges, delivery dates are estimates and are not guaranteed. If we are unable to ship your order on your ship date you will be contacted via email and/or text.

Is it possible to delay my order?
We are able to delay an order for up to one week, providing the shipping label has not been created. However, we are unable to guarantee all items you ordered will be available.

My seedlings took longer than expected to arrive or the box arrived a little beat up. What should I do?
On rare occasions the seedlings can take longer than expected to arrive or get a little beat up along the way. Simply snap a picture of the seedlings (and box if the box is clearly damaged) and email it to sales@livingtowers.com within 48 hours of receipt. Seedlings go into a somewhat dormant state while in a dark box and do not always need to be replaced if they arrive a few days late. There are many factors that affect this including variety, and temperatures. While delays are out of our control, we will happily replace, refund or offer a credit as needed (subject to the number of seedlings affected).  If your order hasn't arrived after 5 days, please contact us at the email address above. Please see our terms and conditions for full details. 

I haven't received a tracking number. What should I do?
First check your spam or junk folder as it may have ended up in there. You can also login to your account at www.livingtowerseedlings.com. If you still cannot find it please email sales@livingtowers.com as there may have been an error in your email address. As they are Live Plants it is important that you periodically track them. Living Towers Florida Keys is not responsible for damages that occur because of a delay in collecting them. 

My tracking says my order was delivered, but I cannot locate it.  What should I do?
Double check your property in case the driver left it behind a bush, gate or other area hidden from the street.  If you cannot locate it you must contact the carrier to start a trace.  Traces must be initiated within 7 days of delivery.  If a trace is not initiated within this time frame we are unable to replace your order.

Caring for my Seedlings

My seedlings arrived and they appear a little yellow in color. Is this normal?
Yes. Your seedlings have spent between a few days in a box, without exposure to UV light, so expect them to arrive a little yellow in color. This is especially true of the "seed" leaves. These are the first leaves that sprout when the seed germinates. A yellow or brown leaf or two can be expected too. To avoid excessive algae our seedlings are not watered with mineral water every day. If your seedlings are completely brown or wilted, please contact us within 48 hours of receipt as this is not normal. We will happily replace, refund or offer a credit for these seedlings (subject to the number of seedlings affected). Please see our terms and conditions for full details.

What are "Seed Leaves"?
Seed leaves are the first leaves to appear when a seed germinates. They are usually a different shape, and are generally smooth and simpler in structure than the ‘True’ leaves. The second set of leaves to appear are the ‘True’ leaves, and these look like miniature versions of the leaves on the full size plant. Once the true leaves appear, the seed leaves turn yellow and fall off.

I am unable to plant my seedlings in my Tower Garden/garden immediately. How long can they survive without being planted in the Tower Garden/soil?
With the exception of lettuce, you can hold your seedlings for weeks without planting them in your Tower Garden/garden. Lettuce gets tougher and bitter as it gets older and this will happen whether it is in the Tower Garden/garden or not. Providing your seedlings are exposed to UV light (minimum of 5 hours) put them in a shallow tray with a 1/4 to 1/2 inch of clean water each morning, use pH balanced nutrient water every three days, they will be fine for weeks (lettuce no more than a week).

It is very cold/hot where I live. Can I keep the seedlings indoors?
No no no! This is a common mistake. Seedlings may be small but they are actually much more resilient than we give them credit for.  All plants require UV light and without it they will grow long and stretch in search of UV light. Once a plants starts to do this there is no turning the clock back. If it is still very cold put the plants outside in a sunny location during the day and bring them back inside in the evening. If it is very hot, place them outside in a location where they will get about 5 hours of morning sun.  If you are unable to bring them in (many of us have those things called jobs) then ensure you put them in a shallow tray with a 1/4 to 1/2 inch of clean water each morning.

What about inside a sunny window. Can I keep my seedlings there until I am ready to put them into my Tower Garden?
More than likely, no.  Most modern windows in homes have UV filters on them.  These filters filter out the UV light that the plants need.  Your plants will stretch in search of UV light and there is no reversing this once it happens.  There are still some windows out there, and those found in specially designed sunrooms, that do not have UV filters on them and it is ok to put your seedlings by these windows.

What do I do when my seedlings arrive?
Click here to read instructions on caring for your seedlings after they arrive.

Can I use tap water to fill my Tower Garden?
You may use tap water but you MUST filter city water and never use water softened with sodium.  The city water at our farm is heavily chlorinated so we filter the water we use to grow seedlings.  Our seedlings have never been exposed to chlorine/chloramine, so while you may not have filtered city water in the past it is important to do so when growing our seedlings.  Chlorine by itself is generally not a problem.  However, when you add in the stress of shipping, high temperatures, high winds, transplanting etc these stressors compound and can have a detrimental effect on seedlings.

What is Chlorine/Chloramine?
Municipalities add either chlorine or chloramine to disinfect the water.  Many of you are familiar with chlorine as it is the chemical most commonly used to disinfect and kill bacteria in swimming pools.  As you may know, chlorine has to be added often as it dissipates and levels drop. It takes about 24-48 hours for chlorine to dissipate from a bucket of water in full sun.  If your city adds chlorine to their water and you used this to fill your tower garden, the chlorine would have dissipated in approximately 24-48 hours. Many municipalities now use chloramine to disinfect their water.  Chloramine is a mixture of chlorine and ammonia and it doesn't dissipate very quickly at all. This means the city doesn't have to add it as often to keep the levels high enough to kill bacteria.  You can find out if your city adds chlorine or chloramine by calling them or reading their water reports which can usually be found on their website. If your city adds chlorine we recommend using an inexpensive filter like this to remove chlorine. If your city adds chloramine then this filter will remove chloramine.

Can I grow my seedlings in my Tower Garden indoors?
No and yes. All of the seedlings we sell require UV light which they will normally absorb from the sun's ray. Most windows have UV filters on them which filter out the sun's UV rays. If you are going to grow the Tower Garden inside you will need to use supplemental lighting. An LED light kit will allow you to grow leafy greens and herbs. When plants flower and produce fruit (like tomatoes, strawberries, beans, peppers, eggplant, squash etc) they require a different color light that the LED lights do not provide. These sodium or metal halide lights are more expensive, heat up considerably more and use much more electricity than LED lights.

What is the green stuff on my seedlings?
Algae is a naturally occurring organism. When the nutrients in the Tower Tonic and sunlight meet, algae is the result.  To reduce algae growth on the rockwool cubes our seedlings are watered once a week with nutrient water. However algae can and will still still grow, especially on those seedlings that take longer to reach a shippable size. Algae does not mean the seedling is unhealthy, contaminated and need to be disposed of.

Do I need to remove the rubber band from the strawberries?
No, there is no need to remove the rubber band from around the strawberries.Other

Can I start my own seeds indoors?
Yes but you will need supplemental light so that the seedlings do not stretch for the sunlight and become long and weak. A light kit like this LED Grow Light Kit will enable you to grow strong seedlings indoors.

Where can I find crop specific Growing Guides?
Crop specific resources can be found on each of the seedling product pages.  The Tower Garden Growing Guide can be found here.

Where can I find other Growing Information?
A quick search on Google or YouTube will usually provide you with answers.